Consumer Products Updated 2022-05-04

Applied Comfort Packaged Terminal Air Conditioners (PTACs) recalled due to overheating and fire hazard

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Recalled Product

Applied Comfort Packaged Terminal Air Conditioners (PTACs)


✅ What Should You Do?

  1. ⚠️ Stop using this product until you have checked the recall details below.
  2. Follow the instructions from the issuing agency (see below).
  3. 💰 Check if you are eligible for a refund or free replacement from the retailer or manufacturer.
  4. 📋 Report a product safety incident to Health Canada
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Hazard / Issue

Fire hazard

Issued by

Consumer product safety

⚠️ What You Should Do

Consumers should immediately stop using the heating function of the recalled PTACs and contact Applied Comfort to schedule a service call as soon as possible.  To reduce the risk while waiting for the unit to be serviced, consumers should ensure the discharge grills and/or ducts are not blocked, in order to allow air to freely discharge from the unit. For more information, consumers can contact Applied Comfort Products Carver Inc. by telephone 1-877-227-7822 Option 3 from Monday to Friday 8am-4pm EST, and by email at recall@carver-na.com.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form(https://www.canada.ca/en/health-canada/services/consumer-product-safety/advisories-warnings-recalls/report-incident-involving-consumer-product.html).This recall is also posted on the OECD Global Portal on Product Recalls website (http://globalrecalls.oecd.org/). You can visit this site for more information on other international consumer product recalls.
View official government recall