Warning: continuous glucose monitor safety alerts on smart devices, such as smartphones or smartwatches, may not work as expected
Recalled Product
Continuous glucose monitoring smart device software applications
Hazard / Issue
Inaccurate test or measurement results
Issued by
Communications and Public Affairs Branch
⚠️ What You Should Do
If you feel unwell, check your glucose levels using your continuous glucose monitor or an alternative method, and seek medical attention if necessary.Actively monitor your glucose levels until you have determined whether the app is alerting you properly.Review the instructions provided with your continuous glucose monitor when installing, setting up, and updating glucose monitoring apps on your smart device.Check your alert settings and volume, and refer to your device’s manual to ensure the safety alerts are working as expected with all of your smart device settings (including do not disturb, focus or sleep modes).If you notice an issue with your alerts, contact the manufacturer for help troubleshooting your smart device settings.Report any issues with your diabetes monitoring devices to Health Canada.
Were you affected by this recall?
If you were harmed by a recalled product, you may have legal options. Consider speaking with a consumer protection lawyer in your province.
Looking for safe alternatives?
Browse certified-safe products in this category on Amazon Canada →
Get Canada's next recall alert before it hits the news.
Free. Weekly digest or instant alerts. Unsubscribe anytime.
CASL compliant · No spam · Unsubscribe anytime