Consumer Products Updated 2025-05-16

Ashland 10-inch and 14-inch Two-Bar Casement Window Hinge Tracks recalled due to impact hazard

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Recalled Product

Ashland 10-inch and 14-inch Two-Bar Casement Window Hinge Tracks


✅ What Should You Do?

  1. ⚠️ Stop using this product until you have checked the recall details below.
  2. Follow the instructions from the issuing agency (see below).
  3. 💰 Check if you are eligible for a refund or free replacement from the retailer or manufacturer.
  4. 📋 Report a product safety incident to Health Canada
Looking for a safe alternative? Search Amazon Canada for Ashland 10-inch and 14-inch →

Hazard / Issue

Impact hazard

Issued by

Consumer product safety

⚠️ What You Should Do

Consumers should immediately close and lock the casement windows with the recalled hinge tracks and contact Amesbury Truth to arrange for a free window inspection by a professional, who will install free replacement hinge tracks for those which are out of specification. Consumers should leave the windows closed and locked until they can be inspected.For more information, consumers can contact Amesbury Truth by telephone at 1-844-329-9697 from 8 a.m. to 5 p.m. CT, Monday through Friday, by email at HingeTrackRecall@AmesburyTruth.com, or visit the company website. Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
View official government recall