Other Updated 2026-09-18

Counterfeit laser hair removal and therapy devices found in some clinics and may pose serious health risks

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Recalled Product

Soprano diode laser hair removal systems and diode laser therapy systems


✅ What Should You Do?

  1. ⚠️ Stop using this product until you have checked the recall details below.
  2. Follow the instructions from the issuing agency (see below).
  3. 💰 Check if you are eligible for a refund or free replacement from the retailer or manufacturer.
  4. 📋 Report a product safety incident to Health Canada
Looking for a safe alternative? Search Amazon Canada for Soprano diode laser hair →

Hazard / Issue

Medical devices - Product safety - Unauthorized product

Issued by

Communications and Public Affairs Branch

⚠️ What You Should Do

If you are a clinic:If you have a laser hair removal machine and therapy system bearing the “Soprano” brand or before purchasing any medical device, verify the device’s authenticity by comparing the information on the permanent label, including the manufacturer name, device name, and model or catalogue identifier with the corresponding information listed on the device license in Health Canada’s Medical Devices Active Licence Listing.If you have counterfeit product, immediately stop using and safely dispose of the device.Consult with the manufacturer if you are unsure whether a device is authentic.If you are a patient:Consult a licensed healthcare professional if you have received laser therapy services and have health concerns including immediate pain, skin reddening or swelling. Learn more : Cosmetic Laser TreatmentsReport any health product-related side effects or complaints to Health Canada.
View official government recall