Certain Ortal TR90 and TR110 Gas Fireplaces recalled Due To Fire Hazard
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Certain Ortal TR90 and TR110 Gas Fireplaces
✅ What Should You Do?
- ⚠️ Stop using this product until you have checked the recall details below.
- Follow the instructions from the issuing agency (see below).
- 💰 Check if you are eligible for a refund or free replacement from the retailer or manufacturer.
- 📋 Report a product safety incident to Health Canada
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Hazard / Issue
Fire hazard
Issued by
Consumer product safety
⚠️ What You Should Do
Consumers should immediately stop using the recalled fireplaces and contact Ortal to arrange for a free inspection to determine if a free retrofit plate kit is required.For more information, consumers can contact Ortal USA, Inc. toll-free at 818-238-7000 by telephone from 8:00 a.m. to 4:30 p.m. Monday to Friday PST, by email at info@ortalheat.com or visit the company website.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold, or even given away in Canada.Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
⚖️ Were You Affected?
If you were injured or suffered a loss due to this recalled product, you may have legal options.
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